Safety and trust of our guests are our priority.

We have detected the existence of websites, phone numbers, social media profiles, and fraudulent messages from people trying to impersonate hotels in order to obtain payments or personal and financial information.

As a precaution, we recommend following these security measures:

• Always make your reservations through our official channels.
• Make bank transfers or deposits only to the account registered under Imsalmar, S.A. de C.V
• We will never ask you to make payments to personal bank accounts.
• We will never send you messages, links, or forms via whatsapp or other messaging services, email, or any other means asking you to update, confirm, or share your credit card information, access codes, or any other confidential financial information.
• If you receive a message, call, or request with any of these characteristics, do not share personal information, do not make any payments, and avoid responding to the sender.

Safety and trust of our guests are our priority.

We have detected the existence of websites, phone numbers, social media profiles, and fraudulent messages from people trying to impersonate hotels in order to obtain payments or personal and financial information.

As a precaution, we recommend following these security measures:

• Always make your reservations through our official channels.
• Make bank transfers or deposits only to the account registered under Imsalmar, S.A. de C.V
• We will never ask you to make payments to personal bank accounts.
• We will never send you messages, links, or forms via whatsapp or other messaging services, email, or any other means asking you to update, confirm, or share your credit card information, access codes, or any other confidential financial information.
• If you receive a message, call, or request with any of these characteristics, do not share personal information, do not make any payments, and avoid responding to the sender.